FAQs

Click the button below to access our manual on how to place an order, as well as our smart features. As always, you're welcome to contact our customer service if you have any questions.

To make your transition to our new website as smooth as possible, we offer a simple solution to help you keep your favourite products.

Would you like to transfer your most purchased products to our new website?

Unfortunately, your current favourite lists cannot be transferred to the new site. However, we can generate a list of your most purchased products from the past 12 months, which you can then import as your new favourite list on the new website.

If you would like such a list, please contact our customer service — we’re happy to help!

Contact customer service, and we will update the correct information about you/your company in our business system. The changes will then take effect immediately.

"Standard" refers to your regular freight carrier. This means we use the shipping solution you normally use for your deliveries. If you have specific questions about your carrier or delivery options, feel free to contact our customer service for more information.

Why is Swevet changing its name?

Swevet was acquired in August 2022 by AmerisourceBergen and MWI Animal Health. The name change is part of our long-term strategy to establish a presence in the Nordic region. We want to show that we are part of the global veterinary wholesaler MWI Animal Health, which also operates in the UK and the USA.

However, we are still the same company with the same important values focused on doing everything for healthier animals. We are simply adding new benefits by being part of a larger company, such as a bigger supplier network, larger volumes for better negotiation, more expertise in various areas, technology, and much more.

Who is MWI Animal Health?

MWI Animal Health is a leading global distributor in animal health with established networks in the UK and the USA.

What does MWI mean?

The name MWI comes from the initials of Millard Wallace Ickes, a DVM (Doctor of Veterinary Medicine) and skilled rider who started a distribution business in the 1970s in Idaho.

Why did Swevet choose to merge with MWI Animal Health?

MWI Animal Health shares our passion for animal welfare and supporting animal health professionals. Like us, they are dedicated to delivering quality service.

What types of customers does MWI Animal Health serve?

MWI has a broad customer base including small animal veterinary clinics, production animal facilities, and retailers.

What does this name change mean for our customers?

Together with our many years of experience and industry contacts, this new partnership will offer you even more valuable services and solutions.

How will this affect how Swevet conducts business?

The acquisition will not affect how we do business. Swevet is still the same dedicated team as always. Our focus is, and will always be, to deliver high-quality service and support to you.

What does it mean that Swevet is changing its "commercial" name to MWI Animal Health?

Swevet AB remains our legal company name, and Swevet AB will continue to appear on, for example, invoices, contracts, and other official documents where the legal name is required. The commercial name refers to the name we use in communication and dialogue with external parties.

What is the difference between Cencora, AmerisourceBergen, and MWI Animal Health?

Cencora/AmerisourceBergen is a U.S.-based multinational wholesale company distributing pharmaceuticals and medical supplies to the global healthcare industry. MWI Animal Health is part of AmerisourceBergen and provides veterinary solutions—that is, products, distribution, and technical services for the animal health sector. MWI Animal Health operates today in the USA, UK, and Nordic countries—represented by us in Sjöbo.

Swevet has a new look

We have updated our appearance to match the graphic profile of MWI Animal Health. This means a new design reflecting our partnership and our ongoing commitment to quality and service.

We do not remove items that are out of stock; they will be shipped as soon as they are back in stock. If you do not want items that are out of stock, please let us know.

If you would like a complete backorder list, please contact us and we will send you one. This can be done weekly or whenever you wish. We hope to be able to offer this on our website in the near future.

If you receive a credit invoice from us, please handle it as follows:

Deduct the amount from the credit invoice the next time you pay an invoice to us. Enter the invoice number on the invoice you are paying, and we will then see that you have made a partial payment and understand that the remaining amount should be offset against your credit invoice.

If you would rather have the credit invoice paid out, please contact customer service to provide your bank details. Send us an e-mail to [email protected] - Enter ‘credit invoice’ in the subject field.

In order to streamline our invoice processing, we encourage you to pay each invoice separately to the specific bank account with the corresponding OCR number. It is important to avoid combining payments into a single sum, as has happened in the past.

Invoice processing

Please note and use the assigned OCR number for each payment. If you experience problems including the OCR number when paying multiple invoices, please contact 

customer service

VAT treatment

We would like to inform our customers that our invoices are issued excluding VAT. The customer is therefore responsible for adding VAT to the invoice amounts when booking and accounting.

You will always receive an email sent to the person who placed the order. If it is an online order, the confirmation email is always sent to the username - the email address, which contains both the confirmation email and the email where you can track the shipment.

In the e-mail, you will find a link ‘track your shipment here,’ where you will find information about when the package was sent, when it is expected to arrive, the number of packages and whether anything has been distributed (this means that there are several packages to be sent for this shipment).

You can also track your package through your order on the website.

If you are in a hurry with an order, you can place rush orders that will be shipped immediately. Please indicate this in the message field in the shopping cart when placing your order.

We are currently revising our delivery schedules to improve the efficiency of deliveries to our customers and reduce our carbon footprint.

How does this affect me as a customer?

You will receive your ordered products once a week. This allows you to plan your business without constant interruptions for deliveries. The goal is to simplify and improve your purchasing experience.

What are the benefits of this new system?

By consolidating backorders and special orders for weekly delivery, you can avoid extra shipping costs and benefit from an efficient delivery schedule. Many of our large customers have already adopted this and are very satisfied with the results.

Can I still place urgent orders?

Of course! If you need an order quickly, you can still place urgent orders that will be sent immediately. Just indicate this in the message box in the shopping cart when placing your order.

Which day can I expect delivery if I follow the weekly delivery schedule?

Depending on your purchasing pattern, we will suggest the day that suits you best. We strive to adapt to your needs and preferences.

We hope this answers your questions! If you have any further inquiries, please feel free to contact us.

We refer you to our claims department, where you will find all the information you need.

Everything you need to know about technical support can be found here.

The webshop works best in Chrome and the latest versions of browsers. If you are using Internet Explorer or an older version of another browser, it is recommended to update your browser and try again.

Some of our items are special order products that are only ordered for our warehouse upon customer request. These items have a small green "banner" with the text "special order" on the product card in the webshop. Please note that special order items are non-returnable!

Below the product card, there is an estimated delivery time. This time is preliminary and indicates the approximate number of days the item is expected to be in stock after a customer order is placed, before it arrives at our warehouse. Additionally, there is handling time at our facility before we can process and ship the item to you. Therefore, it’s a good idea to allow extra days before the item reaches you, but for more precise information, you can always contact our customer service.

If you hover over the underlined text on the product card, a box will appear with a brief description of the above information so the customer knows what applies when ordering special order items.

If an item is shown as "temporarily out of stock, back in stock soon," it is usually a stock item and will be available again shortly. If you want to know the exact date, you can always contact us via customer service.

If the item is marked as "backordered from supplier," unfortunately, we do not have a date from the supplier.