Complaints & returns

If you wish to file a complaint about a product, please click the button below to download the complaint form, fill in the required information, and send it to [email protected]. Only after a complaint has been approved may you potentially return the product.

If you wish to return a product, you can complete the form below. Contact us if you want to file a complaint about a product. Please read our General Terms and Conditions first.

We process cases on weekdays between 08:00 and 17:00 and will get back to you within two business days after you have contacted us.

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