Get started with the webshop

Where do I find the favourites lists?

1. You can find ‘My favourites list’ either in the drop-down menu under ‘My account’ or in the menu on the left inside ‘My account’.
2. Here you will find all your favourites lists.
3. To view your favourites list, click on the name of the list.

How do I create a new favourites list?

To create a new favourites list, open ‘My Favourites’ under ‘My Account’. Then select ‘Create Favourites List’.

How do I add products to the favourites list?

To add products to your favourites list, you have a few different options:

1. Add items from your favourites list page. Click on ‘Add items to list’. Search by product name, item number or reference number.
2. Upload an Excel or CSV file with item numbers and quantities to quickly add multiple items to the list.
3. Add the product directly from the product page by clicking on ‘Add to favourites list’. Select which list you want to add the product to, or create a completely new list.

How do I place an order from my favourites list?

1. To add items from the list to your cart, check the box labeled “Select.”
   
2. Add the selected items to your cart.
3. If you want to change the quantity per item, we recommend doing so in the cart for a faster experience.
4. To add the entire list to the cart, click “Add Favorites List to Cart.”
5. In the cart, you can then adjust quantities, remove items you don't want to order this time, or make other changes.
6. Follow the steps above to make your experience smoother and faster.

How do I convert my lists to Excel?

1. Open your favourites list and click on the three dots next to the Share button.
2. Select Export.
3. Open a new Excel sheet and go to the Data tab.
4. Click on From Text/CSV.

5. Locate and select the exported favourites list.

If you are using an older version of Excel, you may need to select the delimiter manually. In that case, select the ‘Comma’ option.

7. Select Transform Data in the dialogue box.
8. A preview of the data will be displayed. Click Close and Load to import into Excel.
9. Done! The list is now set up as a regular Excel document.

Share a Favorites List

You can share the list with your colleagues by clicking “Share”. Enter the recipient’s email address and click “Send.”

Schedule a Reminder for Regularly Ordered Lists

You can schedule email reminders when it is time to order products you order regularly. 

1. Click on the three dots.
2. Select “Schedule Reminder.”
3. Choose how often, on which day, and between which dates.

Click on "My Account" at the top right or at the bottom where it says "Register as a customer" under My Pages.

Fill in all the required information in the form and then click "Register". We will process your information and send you an activation email once your registration has been approved.

NOTE: If you wish to update your customer details after your registration has been approved, please contact Customer Service.

Start by clicking on "Log in" at the top right.

Enter your username and password.

Your username is your email address.

Click "Log in."

Once you’re logged in, you will be taken to the homepage and can start shopping right away.

Click on "Log in."

Then click on "Forgot password."

Enter your username; your username is your email address.

An email will be sent to you with a link to reset your password.

In the search field, you can enter: product name, item number, or reference number.

After typing the first three letters, the most popular products will appear.

It is also possible to search by categories.

If you want to read more about a product, click on it.

If you want to purchase the product, click "Add to cart."

Your cart will then be updated.

One way to find products is by browsing product lists and using filters.

Click on "Products."

Select a category.

Choose subcategories.

This will take you to the product list.

Here, you’ll find all products available within that category.

You’ll see product names, item numbers, price/request a quote, stock status, and other important information such as whether the item is a special order.

If you wish to order the product directly from here, select the quantity and then click "Add to cart."

If you’re not ready to order yet, you can save the product to a favorites list.

If there are too many irrelevant products, you can filter what you see using the menu on the left.

If you click on a product, you’ll go to the product page.

Here you’ll find similar information, but in more detail.

There is also a longer description, related documents, product video, and product information.

On the product page for each individual item, a number of clickable attributes are now displayed. Examples of such attributes may include:

• Features

• Dimensions

• Color

• Sales unit

This makes it easier for you as a customer, as the link you choose to click on will take you to a filtered list of alternatives – for example, if the item you originally want to buy is temporarily out of stock or similar.

Further development of additional clickable attributes is not planned at this time.

If the item is marked "In stock" in green, it means the product is available in stock.

You can see how many items are in stock by clicking on the information icon right next to it.

If the item is marked as "Out of stock" in red, it is temporarily unavailable and will soon be back in stock. If you would like to know the exact date, you can always contact customer service.

Some of our items are special order products, which are only ordered for our warehouse upon customer request. These have a pink "banner" with the word "special order."
Please note: No returns are accepted on special order items.

Click "Compare" on up to four products.

The selected products will then appear at the bottom of the page.

Once you’ve chosen the products you want to compare, click "Compare".

Examples of what will be compared include: price, animal species, and form of processing.

To switch one or more products, click "Back".

Here you can remove and add products.

Click "Compare" again to return to the comparison table.

When you're finished, click "Remove all".

If you know what you want to order, you can click on "Quick Order."

Search for the product by entering: product name, item number, or reference number.

Once you have found the product, click "Add to Order."

You can update the quantity.

When your order is ready, click "Submit Order."

Products are automatically added to the "Cart."

If you have a prepared order on a list, you can upload it under "Quick Order."

Click on "Upload Order."

If you haven’t already downloaded the template, you can do so by clicking "Download Template."

It is also possible to follow the instructions and create your own template.

When the list is ready, upload it.

Choose a file or use "drag and drop."

Click "Upload File."

The products on the list will automatically be added to the cart.

When you have finished your order and want to submit it, click on the "Cart" to go to the order summary.

Check that your order is correct.

To continue, click on "Checkout."

Choose the delivery method.

"Pickup" or "Delivery to address."

Make sure the billing and shipping addresses are correct.

On the right, there is an overview of the order costs.

The total should match the amount on the previous page.

Check one last time that your customer information and order are correct.

Select the payment method.

When ready, click "Submit Order."

You will then be taken to your order confirmation.

An order confirmation will also be sent to your email.

To find previous orders, go to "My Account."

Here you can see your most recent "Recent Orders."

To view all past orders, click on "View All."

You can also find them under "Order History" in the side menu.

Here you can browse through all previous orders.

You can also access your order history from the "My Account" dropdown menu.